Cigna-HealthSpring CarePlan is a Medicare-Medicaid Plan. A Medicare-Medicaid plan is an organization made up of doctors, hospitals, pharmacies, providers of long-term services and supports, and other providers. It also has service coordinators and service coordination teams to help you manage all your providers and services. They all work together to provide the care you need.

Read a copy of the Member Handbook, which includes Evidence of Coverage.

Find a doctor using our PDF format or online search options.

Cigna-HealthSpring CarePlan service coordination program can help you get the medical services you need.

Read about our benefits transportation assistance, over the counter allowances and much more.

Visit our online referral network.

Download important forms in English and Spanish.

View other helpful and important documents and resources such as

  • Lost or Stolen ID Card
  • Member Rights & Responsibilities
  • Notice of Privacy Practice
  • Member Advisory Group Overview
  • Fair Hearing Process

Get the latest HHSC updates.

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Virtual Care Anywhere

With MDLIVE, Members can talk with a doctor 24/7 for non-emergency medical help.

You have the right to file a complaint:

If you receive benefits through Medicaid’s STAR, STAR+PLUS, STAR Health or STAR Kids program, call your medical or dental plan first. Call Member Services at 1 (877) 653-0327, TTY: 7-1-1. If you don’t get the help you need there, you should do one of the following:

  • Call Medicaid Managed Care Helpline at 1 (866) 566-8989 (toll free).
  • Online: Online Submission Form (only works in Internet Explorer)
  • Mail:

    Texas Health and Human Services Commission
    Office of the Ombudsman, MC H-700
    P.O. Box 13247
    Austin, TX 78711-3247
  • Fax: 1 (888) 780-8099 (Toll-Free)

Learn more about the process