Service Coordination

Every member who joins Cigna CarePlan will be assigned a Service Coordinator. Your Service Coordinator will be a nurse or social worker.

Your Service Coordinator's job is to:

  • Find services that are not normal Medicaid benefits, such as help getting food or electricity from community resources.
  • Use services that you are able to receive.
  • Coordinate appointments.
  • Coordinate transportation.
  • Find resources that help individuals with special health care needs and/or their caregivers deal with day-to-day stress caused by illness, money problems, or family problems.

You can help your Service Coordinator by:

  • Writing down your questions—this helps you remember things when you want to talk about them.
  • Telling your Service Coordinator about all of your visits and tests. It can make it harder for your Service Coordinator to help you if she doesn't have all the information.
  • Calling your Service Coordinator if you have to go to the emergency room and letting her know how you are doing.
  • Calling your Service Coordinator if you have to go to the hospital or a nursing facility and letting her know how you are doing.

You can contact the Service Coordination team at 1 (877) 725-2688, Monday — Friday, 8:00 am — 5:00 pm Central time. Please call TTY at 7-1-1 for the hearing impaired.

Cigna CarePlan's service coordination program can help you get the medical services and home and community-based services you need. Your dedicated service coordinator works with you, any individuals you select and your doctors, social workers, and other health care professionals to create a care plan that meets all your medical and social needs.

Health Assessment

In order to help you, we will need to learn more about you. Shortly after you become a Cigna CarePlan member, we will contact you to ask you questions about your health and lifestyle. This is called a health risk assessment. The assessment will help us determine how care coordination can assist you. We will complete a health risk assessment as often as needed, but at least once a year.

Your Care Plan

A Care Plan says what kind of services and care you need for your health problem. Your care coordinator will work with you and others to create and update your care plan. These people make up your integrated care team. The integrated care team will help everything run smoothly by bringing together the health care and more assistance services you need to manage your health. Several times a year, your care coordinator will be in contact with you to check in, review your care plan, and make sure you are getting the care you need.