To learn about your Medicare and Medicaid Plan options, please contact the Cigna CarePlan helpline toll-free at 1 (877) 782-6440, Monday - Friday, 8:00 am - 8:00 pm Central Time; TTY users should call 1 (800) 735-2989.

Welcome to the Cigna® CarePlan (Medicare-Medicaid Plan) website where people with Medicare and Medicaid get all their benefits in 1 simple plan. You get extra benefits in addition to your Medicare and Medicaid.

Cigna is a health services company. We are based in Nashville, Tennessee. We help people live healthy, active lives. We do this through unique, low-cost, easy-to-use health care solutions. Our team has served Medicare and Medicaid beneficiaries in Texas since 2000. In 2012, Cigna and HealthSpring joined together. This combined Cigna’s strength as a global health services leader with HealthSpring’s Medicare and Medicaid experience.

Cigna is a health plan that contracts with both Medicare and Texas Medicaid to offer benefits of both programs to enrollees. It is for people with both Medicare and Texas Medicaid. Cigna CarePlan serves individuals in Hidalgo county in Texas. Under Cigna CarePlan, you can get your Medicare and Texas Medicaid services in 1 health plan. Plans available through this demonstration are called Medicare-Medicaid Plans (MMPs).

Cigna complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Cigna does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex. Read the Nondiscrimination Notice for more information.

You can get this information for free in other languages. Call 1 (877) 653-0327 (TTY: 7-1-1), 7 days a week, 8:00 am - 8:00 pm Central Time. The call is free.

Usted puede obtener esta información en otros idiomas de manera gratuita. Llame al 1 (877) 653-0327 (TTY: 7-1-1), 7 días de la semana, de 8:00 am - 8:00 pm Hora central. La llamada es gratuita.

Materials are also published in alternate formats (examples: large print, Braille, audio CD). Call 1 (877) 653-0327; TTY: 7-1-1 for more information.

Contact Customer Service: Call toll-free 1 (877) 653-0327; TTY 7-1-1
8:00 am — 8:00 pm Central time, 7 days a week.

Prior Authorization Process

Cigna Members should access care through their Primary Care Providers (PCPs). If the PCP determines that specialty care, diagnostic testing, or other ancillary services are required, the PCP should refer the Member to an in-network provider. Certain services require prior authorization from Cigna.

Learn more about Prior Authorization Process