Contact Us

Important Contact Information

As of January 1, 2022, Cigna no longer participates in the Texas Medicare-Medicaid Dual Eligibles Program. Molina Healthcare of Texas has acquired Cigna’s CarePlan.

Click here for important updates regarding the Cigna CarePlan.

If you have a life-threatening emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.

Bilingual or Interpreter Services: Cigna representatives are ready to help in English and Spanish. Cigna can provide interpreter and translation services in over 170 languages. Please call Member Services at 1 (877) 653-0327 (TTY: 7-1-1) for assistance.

Member Services

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 5:00 pm Central time,
7 days a week

Email: wecanhelp@healthspring.com

Mail:
Cigna (Medicare-Medicaid Plan)
Member Services
PO Box 23269
Nashville, TN 37202

Fax (except for pharmacy related appeals):
1 (877) 809-0783

Fair Hearing

Call to ask for a fair hearing regarding the health plan's appeal decision.

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 5:00 pm Central time,
7 days a week

Provider Services Hotline

Phone: 1 (877) 653-0331
TTY: 711
Hours: 8:00 am - 5:00 pm Central time, Monday - Friday

Texas State Administrative Contractor

Contact Maximus for more information on Cigna CarePlan and other options for your health care.

Phone: 1 (877) 782-6440
TTY: 1 (800) 735-2989
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday
Website: http://www.maximus.com/