If you have a life-threatening emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.

Bilingual or Interpreter Services: Cigna representatives are ready to help in English and Spanish. Cigna can provide interpreter and translation services in over 170 languages. Please call Member Services at 1 (877) 653-0327 (TTY: 7-1-1) for assistance.

Member Services

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 8:00 pm Central time,
7 days a week

Hearing Impaired
TTY: 711
Hours: 8:00 am - 8:00 pm Central time,
7 days a week

Care Coordination

Phone: 1 (877) 725-2688
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday

24-Hour Health Information Line

Phone: 1 (855) 418-4552
TTY: 711
Hours: 24 hours,
days a week

Behavioral/Mental Health

Phone: 1 (877) 725-2539
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday

Crisis Hotline Phone: 1 (800) 959-4941
TTY: 711
Hours: 24 hours,
7 days a week

Dental Care

Phone: 1 (855) 418-1628
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday
Website: http://www.dentaquest.com

Transportation Line

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 8:00 pm Central time,
7 days a week

Vision Care

Phone: 1 (800) 879-6901
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday
Website: http://www.superiorvision.com/

Fair Hearing

Call to ask for a fair hearing regarding the health plan's appeal decision.

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 8:00 pm Central time,
7 days a week

Provider Services Hotline:

To verify the Member’s PCP assignment or join our network call Provider Services.

Phone: 1 (877) 653-0331
TTY:711
Hours: 8:00 am - 5:00 pm Central time, Monday - Friday

Cigna-HealthSpring (Medicare-Medicaid Plan) Member Services:

2208 Hwy. 121
Suite 210
Bedford, TX 76021

Toll-free 1 (877) 653-0327; TTY toll-free 7-1-1

Hours: 8:00 am - 8:00 pm Central time, 7 days a week

Email: wecanhelp@healthspring.com

For information on Cigna-HealthSpring CarePlan and other options for your health care, call Maximus at 1 (877) 782-6440, 8:00 am - 8:00 pm Central time, Monday – Friday.

TTY users should call 1 (800) 735-2989. For more information, please visit https://www.maximus.com.