If you have a life-threatening emergency or an emergency that poses a threat to the life or property of others, call 9-1-1 or go directly to the nearest emergency room.

Bilingual or Interpreter Services: Cigna representatives are ready to help in English and Spanish. Cigna can provide interpreter and translation services in over 170 languages. Please call Member Services at 1 (877) 653-0327 (TTY: 7-1-1) for assistance.

Member Services

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 8:00 pm Central time,
7 days a week

Email: wecanhelp@healthspring.com

Mail:
Cigna (Medicare-Medicaid Plan) Member Services
2208 Hwy. 121
Suite 210
Bedford, TX 76021

Care Coordination

Phone: 1 (877) 725-2688
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday

24-Hour Health Information Line

Cigna gives you access to experienced nurses 24 hours a day, 365 days a year. Our nurses offer immediate, reliable information for any health concern.

Phone: 1 (855) 418-4552
TTY: 711
Hours: 24 hours,
7 days a week

Behavioral/Mental Health

Phone: 1 (877) 725-2539
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday

Behavioral Health Service Hotline

Phone: 1 (800) 959-4941 This call is free. 24 hours a day, 7 days a week. We have free interpreter services for people who do not speak English.
TTY: 711 This call is free. 24 hours a day, 7 days a week.

Dental Care

Phone: 1 (855) 418-1628
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday
Website: http://www.dentaquest.com

Transportation

Phone: 1 (888) 721-8184 (TTY: 7-1-1)
Monday-Friday, 8 am-5 pm CT, excluding state-approved holidays.

Vision Care

Phone: 1 (800) 879-6901
TTY: 711
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday
Website: http://www.superiorvision.com/

Fair Hearing

Call to ask for a fair hearing regarding the health plan's appeal decision.

Phone: 1 (877) 653-0327
TTY: 711
Hours: 8:00 am - 8:00 pm Central time,
7 days a week

Provider Services Hotline

To verify the Member’s PCP assignment or join our network call Provider Services.

Phone: 1 (877) 653-0331
TTY: 711
Hours: 8:00 am - 5:00 pm Central time, Monday - Friday

Texas State Administrative Contractor

Contact Maximus for more information on Cigna CarePlan and other options for your health care.

Phone: 1 (877) 782-6440
TTY: 1 (800) 735-2989
Hours: 8:00 am - 8:00 pm Central time, Monday - Friday
Website: http://www.maximus.com/